FAQ

1. What is PrideForward.com?

PrideForward.com is an online platform dedicated to promoting LGBTQ+ rights, inclusivity, and empowerment. We offer a wide range of products and resources that support the LGBTQ+ community, including clothing, accessories, educational materials, and more.

2. How can I place an order?

Placing an order on PrideForward.com is simple. Browse our website, add your desired items to the shopping cart, and proceed to checkout. Follow the instructions to provide your shipping and payment details, and your order will be processed and shipped to you promptly.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely to protect your personal information.

4. Do you ship internationally?

Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the drop-down menu to see if we deliver to your location. Please note that international shipping may be subject to additional customs fees or import taxes, which are the responsibility of the recipient.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you wish to return an item, you can initiate the return process within 30 days from the date of delivery. Please ensure the item is unused, in its original condition, and in the original packaging. Certain exclusions apply; refer to our Return Policy page for more details.

6. How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery. Please allow 24-48 hours for the tracking information to become available after shipment.

7. How can I contact your Customer Support team?

If you have any questions, concerns, or need assistance, our friendly Customer Support team is here to help. You can reach us through our Contact Page or by emailing us at info@prideforward.com. We strive to respond to all inquiries as quickly as possible.

8. Are your products ethically sourced?

Yes, we are committed to promoting ethical practices. We strive to source our products from vendors and suppliers who adhere to ethical and sustainable manufacturing processes. We also aim to support LGBTQ+ artists and creators, offering a platform for their designs and creations.

9. Can I cancel my order after it's been placed?

If you wish to cancel your order before it has been shipped, please contact us immediately at info@prideforward.com. Once the order has been shipped, the standard return process applies.

10. Do you offer discounts or promotions? Yes, we often run promotions and offer special discounts. To stay updated on our latest offers, sign up for our newsletter and follow us on social media platforms like Instagram, Facebook, and Twitter.

If you have any other questions or need more information, please don't hesitate to contact us. We value your support and look forward to serving you on your journey of promoting equality and pride.

Thank you for choosing PrideForward.com!